Shipping policy

At Al Mehtab Collection, we are committed to delivering your orders safely, quickly, and efficiently. Please read our Shipping Policy carefully before placing your order.

Order Processing

All orders are carefully processed after confirmation.

  • Orders are processed within 1–2 business days.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During sales, promotional events, or holidays, order processing may take slightly longer.

Delivery Time

Estimated delivery times are:

Pakistan

  • Major Cities: 2–4 Business Days
  • Other Cities & Remote Areas: 3–7 Business Days

International Shipping

We ship worldwide.

Estimated delivery time:

  • 7–15 Business Days

Delivery times may vary depending on customs clearance, destination country, courier service, and local regulations.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Package weight
  • Courier service
  • Order value

Free shipping promotions, if available, will be clearly displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation
  • Tracking number (where available)

You can track your shipment using the courier's tracking system.

Delivery Attempts

Please ensure that your shipping address and contact number are accurate.

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable

the courier may attempt re-delivery or return the parcel to us. Additional shipping charges may apply for re-shipping.

International Orders

Customers are responsible for any:

  • Customs duties
  • Import taxes
  • VAT
  • Government fees

These charges are determined by the destination country's customs authorities and are not included in the product or shipping price.

Damaged or Lost Shipments

If your package arrives:

  • Damaged
  • Opened
  • Incomplete

please contact us within 48 hours of delivery and include clear photos of the package and product.

We will investigate the issue and provide an appropriate solution as quickly as possible.

Incorrect Shipping Information

Please verify your shipping details before completing your order.

Al Mehtab Collection is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Shipping Delays

While we strive to deliver all orders on time, delays may occur due to:

  • Severe weather conditions
  • Public holidays
  • Courier service delays
  • Customs inspections
  • Unexpected logistical issues

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact us:

Al Mehtab Collection

📧 Email: almehtabcollection7@gmail.com

📱 WhatsApp / Customer Support: +92 335 1200014

🕘 Support Hours: Monday – Saturday | 9:00 AM – 8:00 PM

We are dedicated to providing fast, secure, and reliable shipping so you can enjoy a smooth shopping experience with Al Mehtab Collection.